Automated Spare Parts Management with AI Agent

Solution with AEL Studio

AI Empower Labs developed an AI agent that fully automates Swepac’s spare parts order flow from start to finish.

The agent operates without a user interface and reacts directly to incoming orders from the e-commerce portal. It checks stock availability, registers orders in the Monitor ERP system, and escalates to the order team whenever human attention is required.

Through seamless integration between the e-commerce platform and the ERP system, the AI agent effectively replicates the work of a human order handler — quickly, accurately, and consistently.

A great example of its precision is how the agent automatically and flawlessly adjusts delivery addresses entered by customers in free-text fields — a task that previously always required manual handling.

Result - Significant time savings and increased efficiency

• Today, the AI agent manages the majority of Swepac’s spare parts orders fully automatically.

  The result is substantial time savings, streamlined processes, and a greatly reduced administrative workload for the order department.

  Swepac’s order administrators have been freed from repetitive, time-consuming tasks and can now focus on more value-creating customer interactions.

  A clear example of how AI agents can relieve people from routine work — and deliver tangible business value in daily operations.